Refund policy

Stonebriar Collection stands behind the quality and consistency of every candle we make. If a product does not perform the way it should, or arrives damaged, we will make it right.

Return window
You have 30 days from the date of delivery to contact us about an issue with your order.

How to start a claim
Email customerservice@ckkhome.com with your order number. For items that arrived damaged, please include a photo of the product as it arrived.

Resolution
We will issue store credit or send a replacement, whichever you prefer. In most cases you do not need to ship the product back to us, and there is no return shipping cost to you.

Orders placed through other retailers
If you purchased a Stonebriar product from Amazon, Walmart, or another retailer, please contact that retailer directly to resolve the order. You are welcome to email us at customerservice@ckkhome.com and we will help where we can.

Stonebriar Collection
5050 Quorum Drive, Suite 610
Dallas, TX 75254
customerservice@ckkhome.com