Refund policy

Stonebriar Collection stands behind the quality and consistency of every candle we make. If you are not happy with your order for any reason, we will make it right.

Return window
You have 30 days from the date of delivery to start a return or report a problem with your order.

Returns for any reason
We accept returns of new or lightly used items for any reason within 30 days of delivery. Email customerservice@ckkhome.com with your order number and we will send you a prepaid return label to print. Return shipping is free and there is no restocking fee. Once we receive your return, we will refund your original payment method or issue store credit, whichever you prefer. Exchanges are also available.

Damaged or defective items
If a product arrives damaged or does not perform the way it should, email customerservice@ckkhome.com with your order number and a photo of the product as it arrived. We will send a replacement or issue store credit, whichever you prefer. In most cases you do not need to ship a damaged or defective item back to us.

Wholesale orders
Orders placed through a Stonebriar wholesale account are not covered by the any-reason return terms above. If there is a problem with a wholesale order, email customerservice@ckkhome.com and we will work it out with you.

Orders placed through other retailers
If you purchased a Stonebriar product from Amazon, Walmart, or another retailer, please contact that retailer directly to resolve the order. You are welcome to email us at customerservice@ckkhome.com and we will help where we can.

Stonebriar Collection
5050 Quorum Drive, Suite 610
Dallas, TX 75254
customerservice@ckkhome.com